Service Desk Engineer
4 open positions
About Atomic North
Atomic North Private Limited (www.atomicnorth.com) is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (www.supraits.com). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7 global delivery model.
As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra’s Managed IT, Application Services, and BPO businesses.
As an integral part of Supra ITS’ international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.
About Supra ITS
Founded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and India.
Supra’s Network Operations Centers (NOCs) in Canada and India provide 24×7 coverage, ensuring operational continuity and a consistently high client experience. Its end-to-end service portfolio spans infrastructure management, private and hybrid cloud, security operations, service desk, and disaster recovery.
With a security-first, SLA-driven approach, Supra ITS takes full ownership of client IT environments, enabling customers to focus on business growth while Supra ensures reliability, security, and scalability.
Canon Partnership
In 2021, Canon Canada made a strategic equity investment in Supra ITS, reflecting a shared commitment to secure, innovative, and customer-centric technology solutions.
Today, Canon and Supra operate as an integrated partnership combining Canon’s global innovation and enterprise strength with Supra’s agility and managed services expertise to drive rapid growth across North America.
Together, Canon and Supra are redefining enterprise technology delivery through strong engineering, operational excellence, and deep customer relationships.
Position: Service Desk Engineer
Experience: 4+ Yrs
Shift: 24*7
Location: Noida/Pune/Bangalore/Chennai
About the Role
As a Service Desk Engineer, you will be part of Atomic North’s frontline IT operations team, supporting enterprise users across North America. This role is hands-on, customer-facing, and SLA-driven, with clear ownership from first contact to resolution.
You will work in a structured MSP environment, supporting modern Microsoft platforms and end-user systems while collaborating closely with NOC, Infrastructure, and Security teams.
What You’ll Do
- Provide advanced technical support for laptops and end-user devices
- Troubleshoot Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), file servers, and printers
- Own service desk tickets from logging to closure, ensuring SLA adherence
- Communicate clearly with end users and provide regular status updates
- Escalate complex issues to higher support levels with complete documentation
- Contribute to knowledge base articles and service improvement initiatives
- Assist with routine system maintenance and user environment health checks
What You Bring
Technical Skills
- Strong experience with Windows OS troubleshooting
- Solid working knowledge of Microsoft 365 applications
- Experience supporting SharePoint, file access, and network printers
- Familiarity with remote support tools
- Excellent verbal and written communication
- Strong problem-solving mindset
- Ownership, accountability, and customer focus
- Ability to work independently and within a global team
Preferred Qualifications
- Certifications such as CompTIA A+, Microsoft Modern Desktop, or similar
- Exposure to ITIL and service management practices
- Prior MSP or enterprise service desk experience is a plus
Rewards & Growth
This role includes performance-linked incentives along with structured career progression, skill development, and opportunities to move into senior engineering or leadership roles as the company grows.
Why Join Atomic North
- Direct exposure to North American enterprise environments
- Work with modern IT tools and platforms
- Clear KPIs, strong governance, and defined career paths
- Be part of a fast-growing global delivery organization.
Service Desk Lead
1 open position
About Atomic North
Atomic North Private Limited (www.atomicnorth.com) is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (www.supraits.com). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7 global delivery model.
As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra’s Managed IT, Application Services, and BPO businesses.
As an integral part of Supra ITS’ international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.
About Supra ITS
Founded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and India.
Supra’s Network Operations Centers (NOCs) in Canada and India provide 24×7 coverage, ensuring operational continuity and a consistently high client experience.
Position: Service Desk Team Lead
Experience: 10+ Years (Minimum 4 Years as a Lead)
Location: NSEZ, Noida
Shift: Night Shift
Notice Period: Immediate to 15 Days
**Excellent Communication Skills required**
About the Role
As a Service Desk Team Lead, you will lead Atomic North’s frontline IT operations team, supporting enterprise users across North America. This is a hands-on leadership role requiring both technical expertise and team management capabilities.
You will take ownership of service desk operations, ensure SLA compliance, mentor team members, and act as the key escalation point while collaborating with NOC, Infrastructure, and Security teams in a structured MSP environment.
What You’ll Do
- Lead and manage the Service Desk team, ensuring high performance and SLA adherence
- Provide advanced technical support for laptops and end-user devices
- Act as the primary escalation point for complex technical issues
- Troubleshoot Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), file servers, and printers
- Own critical tickets from logging to resolution with complete accountability
- Monitor team performance, ticket queues, and service metrics
- Drive continuous service improvement and process optimization initiatives
- Mentor, coach, and guide junior engineers and analysts
- Ensure clear communication with end users and stakeholders
- Collaborate with cross-functional teams (NOC, Infra, Security) for issue resolution
- Maintain documentation, knowledge base, and reporting for leadership reviews
What You Bring
Technical Skills
- Strong expertise in Windows OS troubleshooting
- Deep knowledge of Microsoft 365 applications and services
- Experience supporting SharePoint, file access, and network printers
- Familiarity with remote support tools and ticketing systems
- Understanding of IT infrastructure and enterprise environments
Leadership & Professional Skills
- Minimum 4 years of experience leading Service Desk or IT Support teams
- Strong team management, mentoring, and stakeholder handling skills
- Excellent verbal and written communication
- Strong problem-solving and decision-making abilities
- Ownership mindset with high accountability
- Ability to manage escalations and critical incidents effectively
- Experience in SLA/KPI management and reporting
Preferred Qualifications
- Certifications such as CompTIA A+, Microsoft Modern Desktop, or similar
- ITIL certification or strong understanding of IT service management practices
- Prior experience in MSP or enterprise service desk environments
Rewards & Growth
This role includes performance-linked incentives along with structured career progression, leadership opportunities, and exposure to global delivery operations.
Why Join Atomic North
- Direct exposure to North American enterprise environments
- Opportunity to lead and scale high-performing teams
- Work with modern IT tools and platforms
- Clear KPIs, strong governance, and defined career paths
- Be part of a fast-growing global delivery organization
Sr. Network Engineer
1 open position
About Atomic North
Atomic North Private Limited (www.atomicnorth.com) is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (www.supraits.com). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7 global delivery model. As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra’s Managed IT, Application Services, and BPO businesses. As an integral part of Supra ITS’ international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.
About Supra ITS
Founded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and India.Supra’s Network Operations Centers (NOCs) in Canada and India provide 24×7 coverage, ensuring operational continuity and a consistently high client experience. Its end-to-end service portfolio spans infrastructure management, private and hybrid cloud, security operations, service desk, and disaster recovery. With a security-first, SLA-driven approach, Supra ITS takes full ownership of client IT environments, enabling customers to focus on business growth while Supra ensures reliability, security, and scalability.
Canon Partnership
In 2021, Canon Canada made a strategic equity investment in Supra ITS, reflecting a shared commitment to secure, innovative, and customer-centric technology solutions.
Today, Canon and Supra operate as an integrated partnership combining Canon’s global innovation and enterprise strength with Supra’s agility and managed services expertise to drive rapid growth across North America.
Together, Canon and Supra are redefining enterprise technology delivery through strong engineering, operational excellence, and deep customer relationships.
Position: Sr. Network Engineer
Experience: 10+ Yrs
Shift: EST Timings
Location: Noida/Remote
About the Role
We are seeking a highly skilled Senior Network Engineer to join our delivery team. The ideal candidate must have deep, hands-on expertise in Microsoft Azure networking solutions as a primary requirement, combined with strong, specific expertise in on-premises Fortinet security and networking infrastructure. You will be responsible for designing, implementing, securing, and maintaining hybrid architecture that ensures high availability, security, and performance between our data centers and the cloud.
Technical Skills
Mandatory Requirements (Must-Haves)
- Deep Azure Expertise: Proven, hands-on experience designing, deploying, and managing complex Azure network architectures within production environments.
- Fortinet Ecosystem Expertise: Advanced proficiency in configuring, managing, and troubleshooting Fortinet Security Fabric solutions, specifically FortiGate NGFWs in high-availability clusters.
- Hybrid Networking: Demonstrated success in configuring hybrid connectivity, specifically integrating Fortinet on-premises infrastructure with Azure via ExpressRoute and Route-Based Site-to-Site VPNs.
Key Responsibilities & Qualifications
- Azure & Cloud Networking Architecture
- Expert-level knowledge of Azure networking components including Virtual Networks (VNets), Subnetting, VNet Peering, and Private Endpoints.
- Extensive experience designing and implementing hybrid connectivity using Azure ExpressRoute (circuit provisioning, peering, and routing) and VPN Gateways.
- Proficiency in managing Azure traffic routing using User Defined Routes (UDRs) and Route Tables to force traffic through security appliances.
- Experience implementing Azure Virtual WAN (vWAN) architectures for global transit connectivity.
- Azure Security: Deep expertise in securing Azure environments using Network Security Groups (NSGs), Application Security Groups (ASGs), Azure Firewall, and Web Application Firewall (WAF) on Application Gateways.
Network Implementation & Management
- Fortinet Security Fabric: extensive hands-on experience configuring, deploying, and managing the Fortinet Security Fabric, with a primary focus on FortiGate physical and virtual appliances acting as edge firewalls, internal segmentation firewalls, and VPN concentrators.
- Fortinet SD-WAN: Proven experience designing and deploying Fortinet Secure SD-WAN solutions to optimize application performance and replace or augment traditional WAN links.
- Experience managing integrated switching and wireless through FortiGate (Forti Link managing Forti Switch and FortiAP).
- Strong proficiency in dynamic routing protocols, specifically BGP and OSPF, essential for hybrid cloud integration between FortiGate and Azure.
- Managing and maintaining network infrastructure health using Fortinet tools (e.g., Forti Manager, Forti Analyzer) alongside traditional protocols like SNMP and NetFlow.
Network Security (On-Prem)
- Strong understanding of zero-trust network security principles in a hybrid environment.
- Expert-level proficiency in utilizing FortiGate UTM features, including IPS/IDS, Advanced Malware Protection, Web Filtering, Application Control, and deep SSL inspection.
- Experience implementing secure remote access solutions using FortiClient VPN (SSL and IPsec) and Multifactor Authentication (MFA).
- Familiarity with best practices and compliance standards, such as ISO 27001, SOC2, and the NIST Cybersecurity Framework, and how Fortinet tools assist in meeting them.
Professional Skills
- Strong analytical and problem-solving skills to diagnose and resolve complex, cross-domain network issues (bridging Fortinet on-prem devices and Azure cloud networking).
- Knowledge of network automation tools (e.g., Ansible, Terraform, Python) for efficient management of both Azure resources and Fortinet device configurations.
- Excellent communication skills to collaborate effectively with stakeholders and infrastructure team members.
- Ability to summarize complex technical solutions into clear concepts for non-technical stakeholders.
- Demonstrated ability to document internal and external designs clearly using tools such as Visio.
Preferred Certifications
- Must Have/Highly Preferred: Microsoft Certified: Azure Network Engineer Associate (AZ-700).
- Highly Preferred: Fortinet Network Security Expert (NSE) certification, preferably NSE 4 (Professional) or NSE 7 (Architect) levels.
- Nice to have: Cisco CCNP Enterprise/Security or equivalent experience in multi-vendor environments.
Why Join Atomic North
- Direct exposure to North American enterprise environments
- Work with modern IT tools and platforms
- Clear KPIs, strong governance, and defined career paths
- Be part of a fast-growing global delivery organization
Azure Architect
1 open position
About Atomic North
Atomic North Private Limited (www.atomicnorth.com) is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (www.supraits.com). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7global delivery model.
As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra’s Managed IT, Application Services, and BPO businesses.
As an integral part of Supra ITS’ international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.
About Supra ITS
Founded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and India.
Supra’s Network Operations Centers (NOCs) in Canada and India provide 24×7 coverage, ensuring operational continuity and a consistently high client experience. Its end-to-end service portfolio spans infrastructure management, private and hybrid cloud, security operations, service desk, and disaster recovery.
With a security-first, SLA-driven approach, Supra ITS takes full ownership of client IT environments, enabling customers to focus on business growth while Supra ensures reliability, security, and scalability.
Canon Partnership
In 2021, Canon Canada made a strategic equity investment in Supra ITS, reflecting a shared commitment to secure, innovative, and customer-centric technology solutions.
Today, Canon and Supra operate as an integrated partnership combining Canon’s global innovation and enterprise strength with Supra’s agility and managed services expertise to drive rapid growth across North America.
Together, Canon and Supra are redefining enterprise technology delivery through strong engineering, operational excellence, and deep customer relationships.
Position: Azure Architect
Experience: 10+ Yrs
Shift: EST Timings
Location: Noida/Remote
About the Role
We are seeking an experienced Azure Architect to design, deploy, and manage a brand-new Azure tenant and associated infrastructure for our project. This project involves setting up a brand-new Azure tenant with all core services (e.g., networking services, security services, VNets, etc.) and Azure services needed for solution (e.g., AKS,etc.), including disaster recovery (DR) capabilities. The Architect will be required to size and provision the Azure environments to ensure high performance and high availability.
We are looking for a resource that will have extensive hands-on expertise in Azure infrastructure setup, security, and integration, with a proven track record of delivering scalable, secure, and resilient cloud solutions. This role requires collaboration with development teams, security experts, and stakeholders to ensure robust and future-proof architecture.
Key Responsibilities
- Design and implement a new Azure tenant from scratch, including all necessary configurations and governance policies.
- Design the Azure environment for the required performance and availability parameters
- Set up and configure the following Azure services listed (but not limited) below:
- Azure Traffic Manager
- Azure DDoS Protection
- Azure Monitor
- Sentinel
- Backup Service
- Azure Site Recovery (for DR environment)
- Front Door
- Azure Firewall
- Microsoft Defender
- Azure Express Route
- Azure Kubernetes Service (AKS)
- Azure API Management
- Redis Cache
- Entra ID
- Azure Key Vault
- Azure Blob Storage
- Azure Cosmos DB
- Azure Event Hubs
- Azure App Service + Azure VM Scale Sets
- Azure Functions
- Azure Logic Apps
- Azure Log Analytics
- Azure Health Data Services (FHIR)
- Power BI
- Establish a DR environment using Azure Site Recovery and Backup Service to ensure high availability and data integrity.
- Define and implement security best practices, including Azure DDoS Protection, Azure Firewall, Microsoft Defender, and Azure Key Vault for secrets management.
- Optimize network performance with Azure Traffic Manager, Front Door, and Azure Express Route.
- Monitor and manage the infrastructure using Azure Monitor, Sentinel, and Log Analytics, ensuring proactive issue resolution.
- Collaborate with development teams to integrate AKS, API Management, Event Hubs, Functions, Logic Apps, and Cosmos DB for claims processing workflows.
- Ensure compliance with healthcare data standards using Azure Health Data Services (FHIR) and leverage Power BI for analytics.
- Provide documentation, architecture diagrams, and knowledge transfer to support team operations.
- Participate in post-deployment support and optimization, addressing performance and scalability needs.
Experience:
- Minimum 5-7 years of experience in cloud architecture, with at least 3-5 years specifically in Azure.
- Proven hands-on experience setting up new Azure tenants and configuring multiple Azure services (as listed above).
- At least 2-3 years of experience in designing and implementing DR environments using Azure Site Recovery.
- Experience with healthcare or claims processing systems is a plus.
Technical Skills:
- Expert-level knowledge of Azure infrastructure, including tenant setup, networking (Traffic Manager, Express Route), and security (DDoS Protection, Firewall, Defender).
- Hands-on experience with AKS, API Management, Cosmos DB, Event Hubs, Functions, Logic Apps, and Blob Storage.
- Proficiency in Entra ID for identity management and Key Vault for secure key management.
- Experience with monitoring tools (Azure Monitor, Sentinel, Log Analytics) and analytics (Power BI).
- Understanding of health data standards (e.g., FHIR) and integration with Azure Health Data Services.
- Experience with Redis Cache, App Service, VM Scale Sets, and Front Door for performance optimization.
Certifications:
Azure Solutions Architect Expert (AZ-305) or equivalent certification is highly desirable.
Why Join Atomic North
- Direct exposure to North American enterprise environments
- Work with modern IT tools and platforms
- Clear KPIs, strong governance, and defined career paths
- Be part of a fast-growing global delivery organization
Sr. System Engineer
1 open position
About Atomic North
Atomic North Private Limited (www.atomicnorth.com) is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (www.supraits.com). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7 global delivery model.
As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra’s Managed IT, Application Services, and BPO businesses.
As an integral part of Supra ITS’ international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.
About Supra ITS
Founded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and India.
Supra’s Network Operations Centers (NOCs) in Canada and India provide 24×7 coverage, ensuring operational continuity and a consistently high client experience. Its end-to-end service portfolio spans infrastructure management, private and hybrid cloud, security operations, service desk, and disaster recovery.
With a security-first, SLA-driven approach, Supra ITS takes full ownership of client IT environments, enabling customers to focus on business growth while Supra ensures reliability, security, and scalability.
Canon Partnership
In 2021, Canon Canada made a strategic equity investment in Supra ITS, reflecting a shared commitment to secure, innovative, and customer-centric technology solutions.
Today, Canon and Supra operate as an integrated partnership combining Canon’s global innovation and enterprise strength with Supra’s agility and managed services expertise to drive rapid growth across North America.
Together, Canon and Supra are redefining enterprise technology delivery through strong engineering, operational excellence, and deep customer relationships.
Position: Sr. System Engineer
Experience: 10+ Years
Shift: EST Timings
Location: Noida/Remote
About the Role
As a Sr System Engineer, you will be part of Atomic North’s IT Project Team, supporting enterprise users across North America.
Technical Skills
Virtualization & High Availability (Hyper-V)
- Expert-level Hyper-V Management: Architecting, deploying, and optimizing Hyper-V environments at an enterprise scale.
- Microsoft Clustering: Designing and maintaining robust Windows Server Failover Clustering (WSFC) solutions for mission-critical workloads.
- VM Lifecycle Management: Experience managing VM templates, optimizations, and resources via System Center Virtual Machine Manager (SCVMM).
Networking & Connectivity (RRAS & VPN)
- RRAS Architecture: Expert-level configuration and management of Windows Server Routing and Remote Access Service (RRAS) for LAN routing and remote connectivity.
- VPN Solutions: Designing and deploying secure VPN infrastructures, including Client-to-Site (Point-to-Site) and Site-to-Site tunnels.
- Modern Remote Access: Experience with Always On VPN, DirectAccess, and configuring Network Policy Server (NPS) for RADIUS authentication and accounting.
- Troubleshooting: Deep analysis of VPN tunnel failures, handshake issues, and routing table conflicts.
- RDS Architecture: Designing and managing complex Remote Desktop Services (RDS) environments (Gateway, Broker, Web Access).
- Session Optimization: Troubleshooting session-host performance and profile management (FSLogix/Roaming Profiles).
HPE Enterprise Storage (3PAR, MSA, Alletra)
- Storage Architecture: Hands-on experience provisioning and managing HPE Storage arrays (specifically 3PAR, MSA, and Alletra).
- Storage Integration: Expertise in configuring storage protocols (iSCSI, Fiber Channel), LUN masking, zoning, and integrating shared storage with Hyper-V Failover Clusters.
Professional Skills
- Excellent verbal and written communication
- Strong problem-solving mindset
- Ownership, accountability, and customer focus
- Ability to work independently and within a global team
Required Certification
- Microsoft MCSE: Must hold a Microsoft Certified Solutions Expert (x) certification (Core Infrastructure or similar).
Why Join Atomic North
- Direct exposure to North American enterprise environments
- Work with modern IT tools and platforms
- Clear KPIs, strong governance, and defined career paths
- Be part of a fast-growing global delivery organization.
Windows Administration
1 open position
About Atomic North
Atomic North Private Limited (www.atomicnorth.com) is the India-based global delivery organization supporting North American clients through its parent company, Supra ITS (www.supraits.com). Atomic North delivers services across Managed IT, Cloud, Cybersecurity, Application Services, and Business Operations, operating in a 24×7 global delivery model.
As an extension of client-facing teams, Atomic North takes end-to-end ownership of service outcomes, with a strong focus on operational discipline, clear communication, and consistent service quality. The organization serves as the central delivery and operations backbone for Supra’s Managed IT, Application Services, and BPO businesses.
As an integral part of Supra ITS’ international ecosystem, Atomic North works in close collaboration with North American leadership teams, ensuring transparency, governance, and seamless global delivery.
About Supra ITS
Founded in 1999, Supra ITS is a globally trusted technology services partner delivering Managed IT Services, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing. Headquartered in Brampton, Ontario, Supra ITS operates across Canada, the United States, the United Kingdom, and India.
Supra’s Network Operations Centers (NOCs) in Canada and India provide 24×7 coverage, ensuring operational continuity and a consistently high client experience. Its end-to-end service portfolio spans infrastructure management, private and hybrid cloud, security operations, service desk, and disaster recovery.
With a security-first, SLA-driven approach, Supra ITS takes full ownership of client IT environments, enabling customers to focus on business growth while Supra ensures reliability, security, and scalability.
Canon Partnership
In 2021, Canon Canada made a strategic equity investment in Supra ITS, reflecting a shared commitment to secure, innovative, and customer-centric technology solutions.
Today, Canon and Supra operate as an integrated partnership combining Canon’s global innovation and enterprise strength with Supra’s agility and managed services expertise to drive rapid growth across North America.
Together, Canon and Supra are redefining enterprise technology delivery through strong engineering, operational excellence, and deep customer relationships.
Position: System Engineer
Experience: 8+ Yrs
Shift: EST Timings
Location: Noida/Remote
About the Role
As a System Engineer, you will be part of Atomic North’s frontline IT operations team, supporting enterprise users across North America. Responsible for managing and supporting enterprise Microsoft environments, including Active Directory, Azure 365, Microsoft 365, Windows Server, VMware, and AWS. Ensure system reliability, security, and performance while handling escalated issues and supporting end-user operations.
What You’ll Do
· Perform advanced system administration tasks across Active Directory, Azure 365, Windows Server, VMware, and AWS.
· Manage Microsoft 365 services, including Mobile Device Management, Identity Management, Data Governance, and GPO policies.
· Support vulnerability management, Windows imaging, and PKI processes.
· Collaborate with end-users and vendors to maintain applications and environments.
· Document configurations, backups, security standards, and maintain system monitoring and change control.
· Train junior team members and handle escalated support tickets.
Technical Skills
· Microsoft Active Directory, Azure 365, Microsoft 365 administration
· Windows Server administration and VMware/AWS management
· Mobile Device Management, GPO policies, Data Governance
· Windows PKI, vulnerability management, system monitoring, and imaging
· Documentation, backup/recovery, and infrastructure planning
Professional Skills
· Strong problem-solving and analytical mindset
· Excellent verbal and written communication
· Ownership, accountability, and customer-focused approach
· Ability to work independently and collaborate within global teams
· Mentoring and training junior team members
Why Join Atomic North
· Direct exposure to North American enterprise environments
· Work with modern IT tools and platforms
· Clear KPIs, strong governance, and defined career paths
· Be part of a fast-growing global delivery organization
RPA Developer
1 open position
- Design, develop, and deploy RPA solutions using tools like UiPath / Automation Anywhere / Blue Prism
- Analyze business processes and identify automation opportunities
- Develop bots to automate repetitive business tasks
- Perform testing (UAT/SIT) and ensure smooth deployment
- Monitor bot performance and resolve issues
- Work with business teams to gather requirements
- Maintain proper documentation for automation processes
- Provide support and enhancements for existing bots
- Strong experience in RPA tools (UiPath / Automation Anywhere / Blue Prism)
- Knowledge of process automation and workflow design
- Basic programming knowledge (Python / .NET / VB Script)
- Experience with APIs, Excel automation, and data handling
- Good problem-solving and analytical skills
- Strong communication and teamwork skills
- Experience in OCR, AI/ML-based automation
- Knowledge of SQL and database handling
- RPA Certification (UiPath / AA / Blue Prism)
We're a passionate IT team transforming lives through disruptive tech innovations. We engineer cutting-edge software and solutions to solve your toughest business challenges.
- Contact us
- talktous@atomicnorth.com
- +91-120-4849200